Upon request, Illuminate™ Manufacturing Intelligence is pleased to provide an alternative T2, T3, or T4 Level Smart Support Quotation, tailored to your unique needs.
Tier 2 Smart Support |
In-depth Technical Support – product and technical analysis by Illuminate™ Service Technicians to resolve any software or technical related issues. Includes a 2-hour response time, a Toll-free 1-800 #, and Smart Escalation Protocol. Tier 2 Smart Support is available during standard business hours.
Tier 3 Smart Support |
Expert Product and Service Support – product, technical, and system diagnostics including research, troubleshooting and recommending corrective measures to optimize software performance and resolve any software related events impacting your line performance and production. Includes access to expert Illuminate™ software and system engineers, a 30-minute response time, a Toll-free 1-800 #, and Smart Escalation Protocol. Tier 3 Smart Support is available 24/7.
Tier 4 Smart Support |
On-site Factory Floor Support – Reinforce your operations with Illuminate’s Tier 4 Smart Support. Our experts will join your staff on-site to help drive your machines and systems to perform, recover rapidly from downtime events, embed performance sustainability into your daily operations, and provide employee mentorship.
Our tailored Tier 4 Smart Support Services include:
- Production Performance Support
- Production Sustainment Support
- Emergency On-Site Support
- System Configuration Audit